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gk299 is straightforward about how your information is handled — what we collect when you register, what we use it for, and how you can review or update it. Access to this platform depends on your local law and eligible regions; this policy applies where that access is permitted.
When you open an account with us, we collect the details you enter during registration — your name, contact information, and the payment method you choose to link, whether that is bKash, Rocket, or Bank Transfer. We also collect the activity your account generates: session logs, device type, browser signals and transaction records tied to deposits and withdrawals through your chosen wallet. This data serves three purposes: operating your account correctly, meeting obligations required by the platforms and services we use, and improving how the lobby and account pages work for you. We do not sell your personal data to third parties for marketing. Third-party payment processors — including the networks that handle bKash and Rocket transfers — receive only the data they need to complete a transaction; their own privacy terms govern what they retain. We retain account records for as long as your account remains active and for a period after closure as required by our operational obligations. You may request a summary of what we hold at any time through the support routes listed on this page. This policy applies where access to gk299 is permitted under your local law and eligible regions.
This policy covers the data you provide when registering, logging in, or updating your account details on gk299. It applies to profile fields, security credentials and the device sessions linked to your account.
Deposit and withdrawal records processed through bKash, Rocket or Bank Transfer fall within scope. We hold the transaction reference and amount; the payment network holds its own processing record under its own privacy terms.
How you browse the game lobby — which categories you visit, how long you spend in a section — generates session data we use to understand how the site performs. This does not identify individual game results or stakes.
Game content delivered by studios available in the lobby, external payment networks and any linked identity or verification services operate under their own privacy terms. This policy does not extend to or override those third-party policies.
Your account gives you several practical ways to review and manage the information we hold. From the account settings page, you can view and correct the contact details and payment method records attached to your profile. If you believe a transaction record — such as a bKash deposit or a Rocket withdrawal — is inaccurate, you can raise that directly through our support channel and we will check it against our logs. Requests to know what personal data we hold, or to ask for corrections, are handled through the same support route. We aim to respond to straightforward data queries within a reasonable period; more complex requests may take longer and we will keep you updated. Account closure requests can also be submitted through support; on closure, we retain records only as our operational obligations require.
Log in and open the account settings page to see the contact and payment information currently stored against your profile.
Update your name, email or linked payment method directly in account settings; for anything you cannot edit yourself, contact support with the correction needed.
If you want to know exactly what personal data we hold about you, contact us through the support route listed on this page and we will provide a summary.
Submit a closure request via support. We will confirm the steps, close the account and explain what records we retain after closure and for how long.
If you have a question about this policy, a correction to request, or a data matter you want us to look into, the routes below are how to reach the team. Use the channel that works for your device and situation.
Open the chat widget from any page on the site. Describe your privacy query and the support team will route it to the right person.
Send your data or privacy question to the support email address shown in your account contact page. Include your registered account email so we can locate your record.
The account help section inside your dashboard lists the current contact routes and published policy documents. Check there for the most current version of this policy.
We use standard security measures to protect the data held in your account. Passwords are stored in hashed form; payment details like bKash wallet numbers are masked in account records after the initial transaction link is confirmed.
We use cookies to keep your session active, remember your lobby position and measure how pages load. You can manage cookie preferences through your browser settings; some functional cookies are required for the account session to work correctly.
Account records are kept for as long as your account is active. After closure, we retain only what our operational obligations require. You can ask for clarification on retention periods through the support channel.
Payment processors handling bKash, Rocket and Bank Transfer transactions receive only the minimum data needed to complete a transfer. Game content studios in our lobby do not receive your personal account data.
When this policy changes in a meaningful way, we update the version date at the top of the page. Continued use of your account after an update means you have seen the revised terms; contact support if anything is unclear.
These are the questions we hear most often about how gk299 handles account data. If your question is not here, reach out through the support routes listed above.
We collect the details you enter during registration: your name, contact information and the payment method you choose to link, such as bKash or Rocket. We also collect device type and session data generated while you use the account.
We do not sell your data. Payment processors handling bKash, Rocket and Bank Transfer transactions receive only what is needed to complete a transfer. Each processor operates under its own privacy terms for what it retains.
Contact us through live chat or the support email shown in your account dashboard. Include your registered email address and we will provide a summary of the personal data held against your account record.
Yes. Open account settings to update contact details and payment method records directly. For anything you cannot edit yourself — or if a transaction record looks wrong — raise it through support and we will check it against our logs.
This policy applies where access to gk299 is permitted under your local law and eligible regions. If you are in Bangladesh, your access and the data we process in connection with your account are both subject to this policy.
We close your account and stop active processing of your personal data. We retain records only for as long as our operational obligations require after closure. Contact support for details on the specific retention period that applies to your account.